That's what it's all about for us. The time between placing a glasses (or contacts...but, especially glasses) order, and picking it up, can be frustrating for a patient. They expect to be "in-the-know," about their order, as they are with any of their favorite online shopping experiences. It's not enough to receive a text when the order is ready, because that's roughly 5-10 days without any communication, or indication of each step in the process. The visual representation, that you are working on their $600 pair of eyeglasses, is the peace-of-mind that we hope to provide for your patient. On the other side, we hope that your staff saves about 4-5 hours a month answering phone calls. (Think: ---> answer call, talk-down frustrated patient, go to EHR, get patient name, check order, let them know status, hang up, breathe deeply....phew). The only question you have to answer is: what will your staff do with all that free time?
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